Copyright: Copyright ©BackupOnline.com 1999


Introduction

Thank you for using BackupOnline.com, your first step on the road to hassle-free, secure backups.

Every PC and system user at one time or another has more than likely had to deal with a hard drive that has crashed, tapes and discs that have gone astray or computers that have disappeared silently in the night taking with all important data that then has to be recaptured etc. This exercise is one of extreme frustration and time wastage.

BackupOnline.com offers a cost effective and easy to use solution to this major problem – automatic scheduled backups of all your important files – taking the onus off you of having to remember to do backups as well as eliminating the time wasted in doing so.

Security is the most important issue when storing data. BackupOnline.com is completely secure as all data is encrypted using 448-bit blowfish algorithm. This encryption power is three times that used by banks and considerably greater than the United States government will allow foreign users to apply – because it is beyond the ability of its security agencies to eavesdrop. Your data is compressed and encrypted at your home site so that in the unlikely event that it is intercepted by a third party, it remains totally secure. Each subscriber has their own encryption key, which is necessary to decrypt data. The encrypted data is stored offsite at multiple disaster-proof sites and is fully protected from fire, floods, theft, etc.

BackupOnline.com is extremely simple to use – you choose when you want the backup process to take place i.e. the day and the time, and the backup will happen automatically then i.e. every hour, at 16h00 every day, once a week etc. Only new and changed files are copied to the site. You can create multiple backup sets that can each have their own unique backup schedule – so no more forgotten backups. BackupOnline.com will not let you shut down your computer without prompting you to do your backup (if selected).

You have unlimited backups and restores available to you and you have a choice of doing this via your Internet connection or by means of direct dial-up. Using your personal encryption key, you can retrieve data from any computer with a modem. The service is available 24 hours a day, 7 days a week to store and retrieve data files accurately and securely. There is no charge to retrieve data from your secure account. You can also define how long you wish to keep backups before they expire and are discarded. Archived backups are also available on CD-Rom to the subscriber, on request, free of charge.


Requirements

 	Minimum System Requirements

   To use BackupOnline.com you will need:

486 Processor or higher

16 MB RAM

28.8 Kbps or faster Modem

Internet access or direct dial-up if you are in an area where we have a Point-of-Presence

Windows 95, 98 or NT4.0


Options Wizard

Click on the Options button.  This will start the Options Wizard.

Click Next

1) Preferences

-Ensure that there is a tick in the corresponding boxes for:

Enable Scheduled Backups

Run at Startup

Keep Log Files

Also, the maximum log file size should be set at 512K.

Click Next.

2) Encryption Key

-Insert an Encryption Key in the New Key Field and retype it in the Confirm Field

If you want to change your encryption key at a later stage, you will be prompted to insert the old key before you can do so.

(WARNING: - DO NOT FORGET YOUR ENCRYPTION KEY. YOU ARE THE ONLY ONE THAT HAS THIS INFORMATION.  IF YOU FORGET YOUR KEY, BACKUPONLINE STAFF CANNOT HELP YOU GET IT BACK, AND YOU WILL NOT BE ABLE TO DECRYPT YOUR BACKUP FILES.  ALSO, BE CAREFUL OF CHANGING YOUR KEY FOR THE SAME REASON. MAKE A NOTE OF YOUR KEY AND KEEP IT SOMEWHERE SAFE.)

Click Next

3) Compression

-Set the Compression Type to Slowest (Maximum

Compression)

-Set the working folder to a temporary folder of your

choice. This does not have to be on the same hard drive

as the client software. The default folder is

the folder in which Backuponline was originally installed

Click Next

4) Modem

 Make sure there is a tick in the corresponding boxes for:

Reconnect Automatically; and

Disconnect When Finished

Set the Number of Redials and the Number of Minutes between Redials to not less than 5.

Click Next

5) Transfer

If you are using an Internet connection, set the Transmit Size to 3072

and the Receive Size to 3072

You can also give the transmit and receive threads different priorities, increasing the performance of the communications.

Click Next

6) Shut Down

-Make sure the Prompt for Backup Before a Shut Down is checked

-Set the Default Shut Down Mode and Timeout to the preferred settings

Click on Next

7) Notification

If you would like to be notified once your backup has been sent correctly,

Select the check box next to - Send an e-mail Notification and insert your e-mail

address in the field below it

You can also receive an SMS message on your Mobile phone (provided your mobile network caters for this facility).

Select the check box next to - Send an SMS Notification and insert your mobile number

in the field below it

Click Next

Make sure all the settings are correct in the summary window.

Click Apply


Billing

To start the Billing Wizard, Click on the Setup menu.

Click on Billing.

Select which payment option you would like to use (If you are outside of South Africa, only Credit Card payments can be selected).

Click Next

Insert the Credit Card details or Bank details in the correct fields.

Click Next.

Check that your details are correct in the summary.

Click Apply.


Registration

To start the Registration Wizard,

Click on the Setup menu

Click on Registration

Select Free Trial Period, or if you have already been assigned a Registration Number by Backuponline, select Enter Registration Number.

Click Next

Insert a Login Name and Password you would like to use.

This name will automatically be verified by the Backuponline servers to make sure that it is available for you to use.  If it is not available the software will prompt you to try a different login name.

Click Next

Fill in your contact information

Click Next

Select your Country

Insert a Postal or Physical Address

Click Next

Check your details in the summary

Click Apply


Connection Wizard

To start the Connection Wizard, Click on the Setup menu and Click on Connection.

Select Direct Connection to a Server if you are connecting to a local LAN server or if you are connected to the Internet via a leased line.

Click Next

The Host Name for the Backuponline Server should be 216.0.50.3 and the Server Port 211

Click Next

Click Apply

Select Use an Existing Dial-up Connection if you already have an Internet access account with an ISP.

Click Next

Select the Dial-up Networking connection you wish to use.

Click Next

The Host Name for the Backuponline Server should be 216.0.50.3 and the Server Port 211

Click Next

Click Apply

Select Create a New Dial-up Connection to create a new dialup connection to an ISP or to Backuponline directly if you are in a region where we have a Point-of Presence.

If you would like to connect directly to backupOnline.com (highly recommended), do the following:

Click on Next

Type the name BackupOnline in the Name field

Make sure you have your Modem selected in the Device field

Click the Next button

Type in the Area Code 011 and the Telephone Number 778-7500

The Country Code must be South Africa (27)

Click Next

Click Finish


Backup Wizard

1) To start the Backup Wizard,

Click on the Backup button or click on the Actions menu and then Backup

Select Create a New Backup

Click Next

2) Give the backup a Name

Select None in the Append Backup Field, unless you wish to create an incremental backup.

If you do, select the name of the backup you want to append to in the Append Backup field

You can expire your backup after a certain number of days. If you do insert an expiry for your backup, it will be deleted from the server after the number of days that you have specified.  To enable this feature, select the check box next to Expire After, and specify the number of days (This function can only be used for full backups and will be disabled for incremental backups).

If you are using an existing backup set, you can select Re-use Existing File List. This will display the last file list that you created.

Click Next

3) You can now add any files and/or folders you wish to.

Hold down the Ctrl or Shift key to select multiple files or folders.  By Clicking on the right arrow button next to the Mask Field, you can specify which types of files you want to select in specific folders.  You can also add these masks by replacing the *.* with the file extensions of the files you wish to back up, separated by a comma, semicolon or space. eg *.doc, *.xls, *.mdb.

You can click on cancel to get to the Backup Files Dialog where you can:

Add files by clicking the Add button.

Remove files by selecting the file(s) and clicking the Remove button

You can also use Drag and Drop to select files

Click on the Options Menu

Make sure that Stay on Top is selected. If it is not, click on it

Click on the Explorer button.  This will bring up Windows Explorer

Click on the shrink button.  This will allow you to see the whole of the Explorer and give you a small block to drag your files or folders to.

Once you have selected all the files and folders you wish to backup, click the Apply button.  If you have shrunk Backuponline, the Apply button is the one with a picture of a floppy disk.

Click Yes to save the session.

Click Apply.

The files you have selected will now be compressed and encrypted.  You can send the backup when this process is complete by leaving the Send Backup When Complete checkbox ticked, and Clicking OK.

To send the backup to the Outbox and send it at a later stage, remove the tick and click OK.

To send backups that are in the Outbox:

Select the backup you wish to send from the Outbox

Click on the Send/Receive button

Or

Click on the Backup button or Click on the

Actions menu and then Backup (this will start the Backup Wizard)

Select Send/Receive

Click Next

Click Apply.


Restore Wizard

Restoring Files

Restoring files is even easier than backing them up

To start the restore wizard,

Click on the Restore button

Select Restore Backup(s) From the Server

Click Next

Check the backup(s) you want to restore

Click Next

Verify the details in the summary screen

Click Apply

The selected backup will now be downloaded from the server.

To Decompress and decrypt the backup that you have retrieved,

Click on the Restore button

 and a file list will be displayed so that you can select the particular files you wish to restore

Select the files

Click the Restore File(s) button to start the restore wizard

Select View / Extract Restored Backup.

Click Next.

Select the backup you wish to extract.

Click Next

Verify the details in the summary screen

Click Apply

A list of the files in the backup will be displayed.

Select which files you want to extract.

If you do not select any files, all files will be restored by default

Once you have clicked the Restore File(s) button, the files will be automatically decrypted, decompressed and restored to their original locations or the location that you specified in the Other Path field.


Scheduler

Creating Scheduled Backup

To start the Schedule Wizard:

Click on the Schedule button; or Click on the Action menu and then Schedule.

Select Create a New Schedule

Click on Next

Give the Schedule a name

Click Next

Give the backup a Name

Select None in the Append Backup Field, unless you wish to create an incremental backup.

If you do, select the name of the backup you want to append to in the Append Backup field

You can expire your backup after a certain number of days. If you do insert an expiry for your backup, it will be deleted from the server after the number of days that you have specified.  To enable this feature, select the check box next to Expire After, and specify the number of days (This function can only be used for full backups and will be disabled for incremental backups).

If you are using an existing backup set, you can select Re-use Existing File List. This will display the last file list that you created.

Click Next

You can now add any files and/or folders you wish to.

Hold down the Ctrl or Shift key to select multiple files or folders.  By Clicking on the right arrow button next to the Mask Field, you can specify which types of files you want to select in specific folders.  You can also add these masks by replacing the *.* with the file extensions of the files you wish to back up, separated by a comma, semicolon or space. eg *.doc, *.xls, *.mdb.

You can click on cancel to get to the Backup Files Dialog where you can:

Add files by clicking the Add button.

Remove files by selecting the file(s) and clicking the Remove button

You can also use Drag and Drop to select files

Click on the Options Menu

Make sure that Stay on Top is selected. If it is not, click on it

Click on the Explorer button.  This will bring up Windows Explorer

Click on the shrink button.  This will allow you to see the whole of the Explorer and give you a small block to drag your files or folders to.

Once you have selected all the files and folders you wish to backup, click the Apply button.  If you have shrunk Backuponline, the Apply button is the one with a picture of a floppy disk.

Click Yes to save the session.

Click Next

Select a Daily, Weekly. or Monthly schedule

Click Next

Daily Schedule

     	Specify the time for the backup

     	Click Next

     	Click Apply

Weekly Schedule

Specify which day(s) of the week and at what

time of the day you want the backup done

     	Click Next

     	Click Apply

Monthly Schedule

Specify which day of which month(s) and at what time of the day you want the backup done

     	Click Next

     	Click Apply.

Verify that the details are correct in the summary dialog

Click Apply

Running Scheduled Backups

  -   To run a scheduled backup, simply leave the computer on.

      The scheduled backup will automatically run at the specified time

-    If you wish to shut the computer down, the BackupOnline Client Software will automatically ask you if you wish to make a backup before you do

  -   Click Yes (the backup wizard will automatically start)

  -   Select Run the Scheduled Backup

  -   Click Next

  -   Click Apply

       If you are running a machine with advanced power management capabilities, your machine will automatically shut down and switch off when the backup is complete.

       You can also run the scheduled backup by clicking the Backup button, selecting Run the Scheduled Backup, clicking Next and then clicking Apply.


Disaster Recovery

I f you're looking at this page, it probably means your hard drive has crashed, your computer has been stolen, or some other disaster has affected your critical files. But that's why you're a subscriber to BackupOnline in the first place.

We would like to help you get up and running again in the minimum amount of time.

If you need to, download the latest version of the BackupOnline Client Software, then reinstall the BackupOnline Client Software to retrieve your files.

It doesn't matter whether you've repaired your original PC after a catastrophe, replaced it with a new PC or decided to use another available PC, you're just a few steps away from retrieving the critical files you've protected with BackupOnline.

Before you begin to reinstall the BackupOnline Client Software, you should install and configure Windows. You'll also need to configure your Internet connection (including Dial-Up Networking), so that the software will have a way of contacting BackupOnline where your files are stored.

Once the Client Software is installed, you will need the following information for configuration.

•	Login Name

•	Password

•	Encryption Key

The Encryption Key is specified by you when you first set up your BackupOnline Client Software. If you are missing any of this information, contact Customer Support. We can provide you with your Login Name and Password.

NOTE: To ensure the security and privacy of the files you store, BackupOnline staff does not have access to your Encryption Key.

The first step is to refresh the list of backup sets in the Sent Items Folder.

•	Open the BackupOnline Client Software window.

•	Click on the Options button to reconfigure the Client Software.

•	Select Actions from the menu bar and click on Download Settings.

•	Click on Retrieve.

A list of all the files and folders you have stored in your account will be retrieved to the Sent Items folder so that you can select the backups you wish to retrieve.

To start the restore wizard,

Click on the Restore button

Select Restore Backup(s) From the Server

Click Next

Check the backup(s) you want to restore

Click Next

Verify the details in the summary screen

Click Apply

The selected backup will now be downloaded from the server.

To Decompress and decrypt the backup that you have retrieved,

Click on the Restore button

 and a file list will be displayed so that you can select the particular files you wish to restore

Select the files

Click the Restore File(s) button to start the restore wizard

Select View / Extract Restored Backup.

Click Next.

Select the backup you wish to extract.

Click Next

Verify the details in the summary screen

Click Apply

A list of the files in the backup will be displayed.

Select which files you want to extract.

If you do not select any files, all files will be restored by default

Once you have clicked the Restore File(s) button, the files will be automatically decrypted, decompressed and restored to their original locations or the location that you specified in the Other Path field.

If you have any questions or problems please contact our Customer Support and we'll do whatever we can to help.


Toolbar

There are three modes for viewing the toolbar:

Normal View – In the View Menu under Toolbar, both Standard buttons and Text Labels are selected.

Advanced View - In the View Menu under Toolbar, Standard button is selected.

No Toolbar - In the View Menu under Toolbar, neither Standard button nor Text Labels is selected.


Logs

 To view Log Files click on the Logs button

The Backups Log shows the details for each backup at the time of creation

The Restores Log shows the details for each restore at the time of decompression and decryption

The Internet Backups Log shows the details for each backup at the time of dialup and sending (this is also an

indication of whether or not the backup was sent successfully)

The Internet Restores Log shows the details for each backup that has been successfully retrieved from the

secure off-site servers at the time of dialup and retrieval (this is also an indication of whether or not the backup

was retrieved successfully)

The Remote Access Log gives an indication of successful or failed dialups. This is used to troubleshoot the dial-in connection

The Registry Downloads Log keeps track of any live updates to the registry settings, e.g. host name, IP Address or Port Number

The Deleted Backups Log shows backups that have been deleted from the server.


Contact Details

If you experience any problems with the installation, contact our support centre for assistance.

For Technical Support, please contact:

Telephone: +27 11 485-4608/9/10

Fax: +27 11 485-4594

E-mail: support@backuponline.com

For more Information contact:

Telephone: +27 11 485-4608/9/10

Fax: +27 11 485-4594

E-mail: info@backuponline.com